Report bugs
Describe the problem, pick the affected system and priority, and attach screenshots or files. Follow it from acknowledgement to resolution.
Client support portal
Your software support, all in one place.
Report bugs, request changes, approve estimates and follow every step of the work on the systems you already use — with clear service levels and a full history you can always come back to.
Access is set up for you by your account manager.
My requests
- Invoice PDF shows the wrong VAT total BUG-00128 ERP Suite Critical In progress SLA at risk
- Login page times out on mobile BUG-00127 Web Shop High New
- Excel export skips the last row BUG-00119 HR Portal Medium Resolved
- Add SEPA payment option at checkout CR-00042 Web Shop High Waiting for approval
- New monthly sales report CR-00039 ERP Suite Medium Approved
- Bulk import of customer records CR-00031 HR Portal Low Completed
- Every request in one place
- SLA tracked per priority
- Approvals with revision history
- In English and Albanian
What you can do
Everything you need to work with your support team
One portal for every system your organisation relies on — no more lost e-mails, scattered spreadsheets or "any news on this?" phone calls.
Request changes
Ask for improvements to the systems you use. Each request is analysed and estimated before any work starts.
Approve with confidence
Approve or reject change requests with a comment. If the scope changes after approval, a new revision shows exactly what changed.
Follow every step
A timeline records status changes, comments, files and work logged, so you always know what happened and when.
Comments and files
Discuss any request with the team and share documents, images, spreadsheets or archives of up to 10 MB each.
Stay informed
Notifications tell you when something needs your attention — a status change, a reply or a change request waiting for your decision.
How it works
From request to resolution in three steps
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1
Tell us what you need
Report a bug or request a change from any device, for any system linked to your organisation.
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2
We respond within your SLA
The support team picks it up, keeps you posted in the comments and works to the response and resolution times in your support contract.
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3
You stay in control
Approve changes before work begins, follow progress on the timeline and see the outcome as soon as it is done.
Service levels
Clear commitments for every priority
Your support contract sets a first-response time and a resolution time for each priority — separately for bugs and for change requests. Every open request shows whether it is on track, at risk or overdue, so nothing slips through the cracks.
- On track
- At risk — less than 25% of the window left
- Overdue
| Priority | First response | Resolution |
|---|---|---|
| Critical | 1 h | 4 h |
| High | 4 h | 24 h |
| Medium | 8 h | 72 h |
| Low | 24 h | 120 h |
Example only — the actual windows are defined in your support contract.
Security and privacy
Your data stays yours
Built for organisations that take their information seriously.
Only your organisation's data
Every page and every download is checked on the server, so you only ever see requests that belong to your organisation.
Two-factor sign-in
Protect your account with an authenticator app on top of your password.
Internal notes stay internal
Staff-only comments are kept apart and are never shown in the client portal.
A complete audit trail
Important actions and sign-ins are recorded, so there is always a clear record of who did what.
FAQ
Frequently asked questions
How do I get access?
Your account manager creates your user account and sends you the sign-in details. If you forget your password, you can reset it from the sign-in page.
Which systems can I report issues for?
Any supported system linked to your organisation. They are listed for you when you create a bug or a change request.
What happens after I submit a change request?
The support team analyses and estimates it. When it is ready for your decision it moves to "Waiting for approval" and you can approve or reject it. If the scope changes later, a new revision is created and you can see what changed.
Can I use Klientoza on my phone?
Yes. The portal works on phones, tablets and desktops, so you can report a problem wherever you notice it.
Is Klientoza available in Albanian?
Yes. Switch between English and Albanian at any time with the language selector at the top or bottom of the page.
Ready when you are
Sign in to report a problem, request a change or check where things stand.